![]() UPS and FedEx that arrive damaged, contact Customer Service at 1-56 within 72 hours of receipt.Ĭustomer participation is needed. The item specific return policy applies to any cancellation request that cannot be executed.įor small package deliveries e.g. Custom and built-to-order items are not eligible for cancellation. Provided an order has been cancelled credit will be issued to the original form of payment. To request an order be cancelled contact Customer Service at 1-56. Cancellations are not executed until confirms an order has not been processed or shipped. CASHMERE PONCHO UPDATEAfter placing an order refer to confirmation or shipping update e-mails. Prior to placing an order, please refer to the product detail page for the item specific cancellation policy. Orders may be cancelled prior to processing or shipment some exceptions apply.
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